#ASK US
Frequently asked questions
LEDs
Traditional neon signs are made with neon gas-filled glass tubes, while LED neon signs use flexible LED light strips. LED neon signs are more energy-efficient, durable, and safer than traditional neon signs.
Yes, our LED signs are perfect for both residential and commercial use. They are a great way to add personality and style to your business.
While our LED signs are designed for indoor use and are not waterproof, they can withstand a certain degree of humidity. However, it's not recommended to use them in highly damp environments or expose them to water directly.
Certainly! We understand that you may have unique requirements or specific customization needs. Please contact our customer support team with your request, and we will do our best to accommodate your needs and provide you with a personalized solution.
Maintaining the brilliance of your LED sign is crucial, and cleaning it is a simple task. Prior to cleaning, always remember to unplug the sign. Using a feather duster or a soft, dry cloth, gently remove any dirt or dust from the bulbs. It's important to avoid using liquid cleaners on your sign.
The lifespan of an LED sign depends on its frequency of use. Typically, the LED bulbs within the signs can last between 5 to 7 years, with the potential for longer life in favorable environments. Factors that affect the longevity of the sign include heat, electrical surges, and the consistency of your electrical supply. It's important to note that all the LED signs showcased on our website are designed for indoor use, ensuring their durability and longevity.
While our LED signs are designed for longevity and durability, we recommend turning off the sign when not in use to further extend its lifespan.
When not in use, it is best to store your LED sign in a cool, dry place. It should be kept away from direct sunlight and extreme temperatures. Make sure it is unplugged before storing.
Absolutely! Safety is our top priority. Our LED signs operate at a low voltage, which makes them safe for use in homes or businesses. They are cool to touch, have a low risk of overheating, and are energy-efficient.
When it comes to hanging your LED sign, we've made it easy for you. Each sign is thoughtfully designed with pre-drilled holes in the clear acrylic backing, accompanied by all the necessary hardware for seamless mounting in a location of your choosing.
Order
We periodically offer discounts, promotions, and special deals to our valued customers. To stay updated on our latest offers, we encourage you to subscribe to our newsletter or follow us on social media platforms. Additionally, keep an eye out for seasonal sales or exclusive promotions that we may announce.
Yes, we offer international shipping to most countries. During the checkout process, you can select your country and view the available shipping options and associated costs.
Please note that international shipping times may vary depending on the destination and customs regulations.
Ordering from our store is quick and easy. Simply browse our website, select the desired items, and add them to your cart. Once you're ready, proceed to the checkout page, enter your shipping information, and complete the payment process. If you encounter any difficulties or need assistance, our customer support team is here to help.
After purchase, you will automatically get a confirmation email. Please check all your email folders, as it may go to spam.
If you did not get an email after the purchase, please contact us.
As soon as we hand the package to our courier partner, you will be sent an email with tracking information and details.
If you did not get an email in 3 days, please contact us.
In case you want to cancel an order, please reach out as soon as possible. If we have already shipped the product, unfortunately, we won’t be able to cancel the order. You will need to wait until you get the package in hand, fill in the return form and send it back to us.
Returns
If you have any questions, concerns, or need assistance, our friendly customer support team is here to help. You can reach us by email at info@glowscrazy.com, phone, or live chat, you can find more inforamtion in our Contact page. We aim to respond to all inquiries as promptly as possible and provide you with the support you need.
We strive to ensure your satisfaction with our products. Please refer to our Return/Refund Policy for up to date information.